At Turquoise Jewellery Ltd., we are committed to selling high-quality products that we hope you enjoy using and working with, but we also know that for one reason or another there may be a time where you will need to return or exchange something that you have bought from us. What we recommend you to do initially when receiving your goods is to check them carefully before using them.
In the unlikely event that you are unhappy with your purchase, you can return item(s) within 14 days of purchase. They need to be returned with their original packaging and dispatch note and we will be happy to refund your order.
Please note, if an exchange is required, your order will need to be refunded and a new order will be placed. Please contact us and we’ll be happy to help you with this.
Alternatively, you can return your item to our show room for an exchange or refund.
Regrettably, items engraved, embossed or soldered cannot be refunded unless they are defective or faulty.
For hygiene reasons we cannot exchange or refund earrings, unless they are defective or faulty.
Special order items
We regret to advise that some special order items will not be accepted for return.
Pack the items back in the parcel, include the paperwork and send it back to:
Turquoise Jewellery Ltd.
12 Portpool Lane
Tel: +44 (0)207 831 26 56
We highly recommend that you send your order back to us via royal mail's special delivery for security purposes. We cannot accept responsibility for parcels lost in transit. For all returns, except where the item is faulty or dispatched in error by us, you will be required to arrange and pay for the return of the products to us.
A prompt refund of the price of the goods will be issued once all the information referred to above is received. The credit card used for the original purchase will be credited with the original price. If there are any problems with your refund, a member of our staff will contact you.